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New Member

Closed action

I have configured a call routing rule which attempt transfers for a call handler which has standard greeting action transfer to extension 1 and closed greeting action transfer to extension 2. In all the circumstances the closed greeting action is not working.

3 REPLIES
Cisco Employee

Re: Closed action

Is the alternate transfer rule for that CallHandler enabled?

New Member

Re: Closed action

How to apply that

Cisco Employee

Re: Closed action

The "Call Handler Settings" section of the administration guide is where you should start:

http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/unity31/sag/sag313/sag_0200.htm

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