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Community Member

CM 6 & CM 7 IP Phone Screen Shots

I am trying to capture screen shots from various models of Cisco phones using Call Manager 6 & Call Manager 7, both with Active Directory integration. The http://[IPAddressofphone]/CGI/Screenshot will yield either an error "0" or "4" depending on which version of CM I am trying this on. Any advise on how to capture screenshots in these environments is appreciated. Thank you in advance.


Re: CM 6 & CM 7 IP Phone Screen Shots

when you go to that url, do you get prompted for authentication details?

also, what is the authentication url in your enterprise parameters?

make sure the user account you authenticate with has a device association with that phone

Community Member

Re: CM 6 & CM 7 IP Phone Screen Shots

Error 4 is related to authentication. Looks like either you have not associated the phone with the username you are usig for authentication or the authentication URL has been changed from the default CUCM URL.

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