I had 3.1 cluster. when any of the cluster memnber off line, my back up and cancell stay at the Staging Cisco CallManager targets (3 on the list) stage. From the log file (Right click the tray and view status) the stucking line was "extracting subscriber information from Ccm0301). when all members online, everything works fine. I did change the regedit Pause to 0 in the begining, but it didn't help my case, unless everything online. My case might be slightly different from yours. It works fine for me for a week now, except won't skip if my subscriber off-line.
when I start backup now, it will go through stage 1 to stage 8 with no problems. with view status, you can see it go through, open stiback.log, local machine name, local ip address, serice account, found --MB availlable, backup with normal priority, staging target, find latest cm database, staging database dump, dumping cdr dat., ...extracting publication from ccm0301, extra.subscriber infor, ....calalog created successfully, all files in staged directory compared successfully.
These are the paths to get to each CCX logs through CLI. They may be helpful if you are having issues accessing RTMT or downloading logs through it.
If you want to download them you have to prefix "file get " and you can add one of the options (re...