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CM device weights/loads and BHCC/traffic patterns

Folks, the device weight tables for CM mention that the figures were based on some assumptions about call arrival patterns (AHT, delay, BHCC and such). Unfortunately, I cannot find where these assumptions are explicitly stated.

That document also mentioned that Cisco was developing some additional weighting models that took call arrival patterns into account. Have these documents been developed? Are there any new "sizing" models that allow SIs to design CMs with call arrival patterns in mind?

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New Member

Re: CM device weights/loads and BHCC/traffic patterns

This is about all I could find on Cisco’s site. http://www.cisco.com/univercd/cc/td/doc/cisintwk/intsolns/voipsol/ta_isd.htm You might need to talk to your SE.

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