CM EXPRESS - transfer directly to voicemail

[mmiktus]

CCM 3.3 CME 3 Unity 4.0(2)

On the CCM side, we have a cti route point, pointing to a VM profile to acomplish the TX --> VM

Is there a way we can mimic this on the CME? Is there a way that we can get this feature to work b/t the CCM and CME phones? Or can we point Directly to CCM to do the work?

Thanks

Matt

[skhilnan]

Matt, need a bit more info. Are you saying that if a call comes into an operator, and they want to transfer the call to a person's voicemail, you do not want to transfer it back to their extension, but directly into voicemail? Or are you asking something else?

If it is the former, you can configure a phantom dn for those extensions where you want to do this which have call forward set to voicemail. I can get our TMEs to send you this config if you like.

[mmiktus]

I would like to have the ability to transfer DIRECTLY into a persons voicemail w/o ringing the phone. We have this configured on the CallManager using a CTI Route point, but need it on the CM Express as well.

thanks

[lxia]

Yes, as Sarat suggested, you can do it by creating a phantom dn, here're the configuration steps:

1. Create a phantom ephone-dn and add a dial-peer to route to the CUE

ephone-dn 100

number 81234 !!! depending on the dialplan, 8 works on our alpha system

call-forward all 57777 !!! call forward unconditionally to the voicemail pilot#

dial-peer voice 88888 voip

destination-pattern 8.... !!! one dial-peer for all the other users on the same system

session protocol sipv2

session target ipv4:172.19.153.106 !!! pointing to CUE module

dtmf-relay sip-notify

codec g711ulaw

no vad

2. on CUE web page:

Log on and then go to Configure -> Users page, configure 81234 as primary E.164 number

Primary E.164 number: 81234

(Note: this won't work if E.164 number field is already used)

3. To test it out:

- call a CME ip phone's extension

- pick up the ringing ip phone

- press the "Trnsfer" button

- dial the phantom extension just created (81234)

- hangup quickly or press the "Trnsfer" button again

- the caller should hear the called party's greetings

(Note that you need to hangup quickly so that the caller won't miss the first few words of the greetings.)

thanks

Lillian

[mmiktus]

CCM not CUE - will it still work?

[RON ROYSTON]

http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/integuid/cmexpres/itcmx30.htm