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CM EXPRESS - transfer directly to voicemail

CCM 3.3 CME 3 Unity 4.0(2)

On the CCM side, we have a cti route point, pointing to a VM profile to acomplish the TX --> VM

Is there a way we can mimic this on the CME? Is there a way that we can get this feature to work b/t the CCM and CME phones? Or can we point Directly to CCM to do the work?

Thanks

Matt

5 REPLIES
New Member

Re: CM EXPRESS - transfer directly to voicemail

Matt, need a bit more info. Are you saying that if a call comes into an operator, and they want to transfer the call to a person's voicemail, you do not want to transfer it back to their extension, but directly into voicemail? Or are you asking something else?

If it is the former, you can configure a phantom dn for those extensions where you want to do this which have call forward set to voicemail. I can get our TMEs to send you this config if you like.

New Member

Re: CM EXPRESS - transfer directly to voicemail

I would like to have the ability to transfer DIRECTLY into a persons voicemail w/o ringing the phone. We have this configured on the CallManager using a CTI Route point, but need it on the CM Express as well.

thanks

New Member

Re: CM EXPRESS - transfer directly to voicemail

Yes, as Sarat suggested, you can do it by creating a phantom dn, here're the configuration steps:

1. Create a phantom ephone-dn and add a dial-peer to route to the CUE

ephone-dn 100

number 81234 !!! depending on the dialplan, 8 works on our alpha system

call-forward all 57777 !!! call forward unconditionally to the voicemail pilot#

dial-peer voice 88888 voip

destination-pattern 8.... !!! one dial-peer for all the other users on the same system

session protocol sipv2

session target ipv4:172.19.153.106 !!! pointing to CUE module

dtmf-relay sip-notify

codec g711ulaw

no vad

2. on CUE web page:

Log on and then go to Configure -> Users page, configure 81234 as primary E.164 number

Primary E.164 number: 81234

(Note: this won't work if E.164 number field is already used)

3. To test it out:

- call a CME ip phone's extension

- pick up the ringing ip phone

- press the "Trnsfer" button

- dial the phantom extension just created (81234)

- hangup quickly or press the "Trnsfer" button again

- the caller should hear the called party's greetings

(Note that you need to hangup quickly so that the caller won't miss the first few words of the greetings.)

thanks

Lillian

New Member

Re: CM EXPRESS - transfer directly to voicemail

CCM not CUE - will it still work?

New Member

Re: CM EXPRESS - transfer directly to voicemail

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