Matt, need a bit more info. Are you saying that if a call comes into an operator, and they want to transfer the call to a person's voicemail, you do not want to transfer it back to their extension, but directly into voicemail? Or are you asking something else?
If it is the former, you can configure a phantom dn for those extensions where you want to do this which have call forward set to voicemail. I can get our TMEs to send you this config if you like.
I would like to have the ability to transfer DIRECTLY into a persons voicemail w/o ringing the phone. We have this configured on the CallManager using a CTI Route point, but need it on the CM Express as well.
I'm not able to access my old voice mail messages all of a sudden. The recording says something like 'the message is currently not available'. This has never happened before in all the years I have been using this system. I have t...
If you have 2 ISR routers, one acting as Failover, do we need to have both the same number of SRST licenses on the 2 routers?
No. You will only need the SRST licenses on the primary router. Because this feature...