CM3.3(2)SPB, Cannot add new user to Global directory: Following error

[zawadzkij]

Error

The following error occurred while trying to load the requested page.

The phone administrator is currently not allowed to add or delete users.

Click here to reload

[ksilva]

Are you using MLA on the servers?

[zawadzkij]

No, no MLA is not installed. And I resolve ccmadmin via IP not DNS with no problem. Just cannot add user

J

[msolak]

Hi,

look first in this page.

http://www.cisco.com/en/US/partner/products/sw/voicesw/ps556/products_tech_note09186a008010f70b.shtml

if you havent problems with DNS, it could be a DC Directory Problem. Are there users in the DC directory with special characters ?

regards

mehmet

[msolak]

Are you trying the dns name or ip address of the callmanager?

Try to request the page from an other pc-station with the ip address of the

callmanager.

i think you have an issue with the dns name of your callmanager.

regards

mehmet

[dgoodridge]

I have encountered this before. The DC directory database can sometimes require re-initializing. There is a little known set of Utils included with CM called 'Cisco Avvid Directory Service Utilities' found in c:\dcdsrvr\bin on the PUB. These should be able to help backup then re-initialize the DC Dir.

Hope that helps.