I am familiar with building a device, route group, route list, for a gateway, but we are connecting a CM5.0 to a SIP proxy via a SIP TRUNK. Inbound calls work fine, but I cannot get the outbound dial plan configured to pass calls to the SIP trunk. Any suggestions - examples?
If I leave the CSS partitions off of the phone, the inbound calls over the SIP trunk work fine.
The route pattern / translation patterns appear to let me dial all of the digits.
What bothers me, is I cannot create a Route Group or Route List. When I attempt to create the Route Group, there are no available devices in the drop down list. I do not know if this is a CCM 5.0 issue, or if this is a SIP trunk issue. When I built one to a router MGCP gateway on another CCM, the route group was built to the gateway, and the route list accordingly. I am unable to build either on the 5.0.
Contact Center users dial out/call customers from their computers via a desktop based application like Cisco Finesse Agent / CAD (Cisco Agent Desktop) application or any other 3rd party application.As per organizational process the requirement is ...
i want share with you my setup, how i configure TMS 15.6.0 with SQL 2012:
-first of all this deployment design in LAB just for practice, my deployment contain SQL and TMS in same server if you need to install TMS in another server yo...