Hi Esther,
It sounds alot like this bug;
CSCsl28451 Bug Details
adding user to more groups breaks 'save' function on CCMUser
Symptom:
CallManager 5.1.2.3000-2.
When end user is in Standard CCM End User group. He can save the configuration changes he made on CCMUser page (e.g. fast dial, etc.).
After adding him to 'Standard CCM Gateway Administration' group, he no long has the 'save' option on CCMUser page.
Conditions:
Workaround:
remove user from 'gateway admin' group.
Further Problem Description:
Status
Fixed
Severity
3 - moderate
Last Modified
In Last Year
Product
Cisco Unified Communications Manager (CallManager)
Technology
1st Found-In
5.1(2)
Hope this helps!
Rob