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CME 4.0(3) and B-ACD 2.1.2,2

Is anybody successfully getting and displaying the agent and call reports with the CME B-ACD? I am using the B-ACD reports that you can download from Cisco but am unsuccessful at getting all the data. I am running 12.4(XC)4 and B-ACD 2.1.2.2

Thanks,

Dan

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