Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. And see here for current known issues.

New Member

CME 4.0 Information URL Problems

Has anybody been able to get the Help (blue green question mark) key working with CME?

Thanks,

Dan

5 REPLIES
New Member

Re: CME 4.0 Information URL Problems

Did you ever get a response to this?

Joe

New Member

Re: CME 4.0 Information URL Problems

Nope, pretty much gave up on it.

I don't think it is supported because it doesn't mention anything about it on this page:

http://www.cisco.com/en/US/docs/voice_ip_comm/cucme/admin/configuration/guide/cmelabel.html#wp1012880

Dan

Hall of Fame Super Red

Re: CME 4.0 Information URL Problems

Hi Dan/Joe,

You are correct, the Help URL is not supported with CME;

url (telephony-service)

To provision uniform resource locators (URLs) for Cisco Unified IP phones connected to the Cisco Unified CME router, use the url command in telephony-service configuration mode. To remove a URL association, use the no form of this command.

url {authentication | directories | information | messages | proxy-server | services} url

no url {authentication | directories | information | messages | proxy-server | services}

information

Uses the information at the specified URL for the Information button display. This button may be labeled "i" or "?".

***Note Cisco Unified CME does not support the use of this URL.

From this good doc;

http://www.cisco.com/en/US/docs/voice_ip_comm/cucme/command/reference/cme_u1ht.html

Hope this helps!

Rob

Silver

Re: CME 4.0 Information URL Problems

You can always point the CME registered phones to a full CCM URL for iphone help and it works fine. Depending on your CCM version and security settings, you may need to modify the phone proxy or auth URLs. Also note that CUE integrated messaging, etc, may break this if auth is required by CCM (5.0/5.1/6.0, for example).

I have also had good luck with copying the raw ASP files from CCM for iphone help and posting them on a central IIS web server (no CCM needed). You may have better luck with the 2nd generation phones (7940/7960/7920) than the 3rd generation newer phones (7941/7961/7921) as they have more complicated help file support spread across multiple screens.

The CCM iphone help ASP pages basically respond with the correct http/xml info for the phones depending on model and key value that is sent from the phone when the i button is pressed.

I have several installations with a central CCM and literally hundreds of CME routers in the field and EVERY phone's i button works using the trick above...

BTW, I have sent numerous feature requests to Cisco re this to have CME phone i button help support (http/xml) delivered from the IOS router with basically no response. Even using CUE. I am not sure if this is even on the roadmap. Seems stupid to me as one of the big benefits of the Cisco phones IS the i button! At one point, a few years ago, I had a great relationship with the IOS Telephony Service folks at Cisco and they have met every feature request that I have had (sometimes in spades), but not the i button help for some reason. Cisco's interest in partner/customer feedback on this product has gone away as far as I can tell and it is a shame. Even the new UC SOHO/SME box doesn't support it.

Let me know how this works if you give it a try...

New Member

Re: CME 4.0 Information URL Problems

Do you have these files available? We have a customer that is need of the "?" button on their CME. We currently have CCM 7.X installed for our PBX.

Thanks,

Joe

413
Views
0
Helpful
5
Replies
CreatePlease login to create content