You are correct, the Help URL is not supported with CME;
To provision uniform resource locators (URLs) for Cisco Unified IP phones connected to the Cisco Unified CME router, use the url command in telephony-service configuration mode. To remove a URL association, use the no form of this command.
You can always point the CME registered phones to a full CCM URL for iphone help and it works fine. Depending on your CCM version and security settings, you may need to modify the phone proxy or auth URLs. Also note that CUE integrated messaging, etc, may break this if auth is required by CCM (5.0/5.1/6.0, for example).
I have also had good luck with copying the raw ASP files from CCM for iphone help and posting them on a central IIS web server (no CCM needed). You may have better luck with the 2nd generation phones (7940/7960/7920) than the 3rd generation newer phones (7941/7961/7921) as they have more complicated help file support spread across multiple screens.
The CCM iphone help ASP pages basically respond with the correct http/xml info for the phones depending on model and key value that is sent from the phone when the i button is pressed.
I have several installations with a central CCM and literally hundreds of CME routers in the field and EVERY phone's i button works using the trick above...
BTW, I have sent numerous feature requests to Cisco re this to have CME phone i button help support (http/xml) delivered from the IOS router with basically no response. Even using CUE. I am not sure if this is even on the roadmap. Seems stupid to me as one of the big benefits of the Cisco phones IS the i button! At one point, a few years ago, I had a great relationship with the IOS Telephony Service folks at Cisco and they have met every feature request that I have had (sometimes in spades), but not the i button help for some reason. Cisco's interest in partner/customer feedback on this product has gone away as far as I can tell and it is a shame. Even the new UC SOHO/SME box doesn't support it.
Let me know how this works if you give it a try...
The short answer is that you don't.... That isn't entirely true while at
the same time it kind of is, but for the most part you don't configure
the softkeys. You enable or disable them via TCL. Here is the long
answer. Be sure to read the whole thing or e...
Topology: IP Phone > Switches > Microsoft NPS setup to forward 802.1x
proxy to > ISE 2.1 patch 3 Authentication: EAP-TLS using Cisco MIC SANs
Phone Models 802.1X support? 802.1x flavor Addtl Comment EAP-MD5 EAP-TLS
Cisco 3905 Y Y N Cisco 6911 Y Y N Cisco ...
This document describe how DST changes and how time changes are
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setting the clocks forward 1 hour from standard time during the summer
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