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Community Member

CME 7.0 - Extension Mobility for 7975


I'm experiencing an issue with Extension Mobility on a CME 7.0 environment with the 7975 model.

When i press the Services button on the phone and I select Extension Mobility, the following error appears: "Not enabled on this phone!". The ephone config is the same as the config for other models with EM enabled (7911, 7965, etc) - the voice logout profile and ephone template work just fine for other phones. The 7975 is the only model with this problem. Any ideas pls?


Re: CME 7.0 - Extension Mobility for 7975

Have you issued the create cnf and reset the phone since the extension mobility configuration?

Community Member

Re: CME 7.0 - Extension Mobility for 7975

Yes I did - with no notable results.

I really don't know what to try next... I changed the phone with another one (same model), I changed the firmware (3 different versions) - nothing works.

As soon as I change the mac address from the ephone configuration with the mac of another model (i.e. 7965), everything works fine...

Community Member

Re: CME 7.0 - Extension Mobility for 7975

Hey All!!

I can tell you also that I did a factory reset to all IP phones undergoing the issue and the problem still persist.

Only ONE thing will do the job: RELOAD the CME router


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