Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
New Member

CME autopickup

Folks,

Can i programe a cme ephone to autopickup an incoming call.

Thanks

3 REPLIES
Hall of Fame Super Red

Re: CME autopickup

Hi Navin,

This is possible with CME, have a look;

Call Pickup

Directed call pickup and pickup groups can be used to answer incoming calls from phones other than those that are ringing.

From this doc;

http://www.cisco.com/en/US/products/sw/voicesw/ps4625/products_configuration_guide_chapter09186a00806a8300.html#wp1018238

Cisco CME allows administrators to associate pickup groups with individual ephone-dn entries, making it easier for phone users to answer, or pick up, a call that is ringing on a different ephone-dn. If both ephone-dns are in the same pickup group, the user presses fewer keys to pick up the call.

Call pickup has the following variations:

Call pickup, explicit ringing extension (directed call pickup)?Press the PickUp soft key and then dial the ephone-dn of the ringing telephone. You do not need to belong to a pickup group to use this method, and this method can also be used to pick up a call that is on hold on another ephone-dn.

Call pickup, explicit group ringing extension (group pickup, different group)?Press the GPickUp soft key and then dial the pickup group number of the ringing telephone. If there is only one pickup group defined in the Cisco CME system, press the GPickUp soft key only. You do not need to belong to a pickup group to use this method.

Call pickup, local group ringing extension (local group pickup)?If the ringing telephone and your phone are in the same pickup group, you press the GPickUp soft key and the asterisk (*) key to pick up a call on a ringing telephone.

Administrators can assign each ephone-dn independently to a maximum of one pickup group. There is no limit to the number of ephone-dns that can be assigned to a single pickup group, and there is no limit to the number of pickup groups that can be defined in a Cisco CME system.

Hope this helps!

Rob

Please remember to rate helpful posts.....

New Member

Re: CME autopickup

Rob,

What I am looking for is that the phone itself should take the call when the calls come to it without anyone picking up the receiver. Auto Pickup, just like we can do in callmanager.

Thanks

Bronze

Re: CME autopickup

I think you are looking for Auto Answer feature. CME can simulate it with Intercom feature. http://www.cisco.com/en/US/products/sw/voicesw/ps4625/products_configuration_guide_chapter09186a00806a8318.html#wp1105174

415
Views
5
Helpful
3
Replies
CreatePlease to create content