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CME Call Transfer Problems

Has anybody run into this before? We have a customer that is running CME and are having disconnect problems when transfering calls.

These are the steps:

1. Press transfer button to transfer current call.

2. Before they can enter an the extension they are trying to transfer too, another call will come in.

3. Disconnects the call they were trying to transfer.

The only difference here might be that they are running B-ACD for Customer Service. These are the only people that are complaining of problems. I tried to test in our lab, but no go.

Any help will be greatly appreciated.

Thanks,

Dan

2 REPLIES
Silver

Re: CME Call Transfer Problems

Dial-by-Extension Option

The Cisco CME B-ACD service can also have a dial-by-extension option, which allows callers to dial internal extension numbers when they already know the extension number.

The dial-by-extension option is configured by specifying a menu option number for the dial-by-extension parameter. When the following command is used, callers can dial 1 and then an extension number.

param dial-by-extension-option 1

Within a B-ACD call-queue service, the dial-by-extension option number and the hunt group option numbers must be mutually exclusive. This means that the option number used for the dial-by-extension option cannot be the same as any of the option numbers used with the aa-hunt options. For example, if you use aahunt1 through aa-hunt5 to specify hunt groups in your call-queue service configuration, then you can use option 6 for the dial-by-extension option but not any of the numbers 1 through 5. If all ten aa-hunt numbers are used for hunt groups in the call-queue service, there is no option left for the dial-by-extension option. Note that this restriction is based on all the option numbers (aa-hunt numbers) used with the call-queue service and not on the option numbers used with an AA application.

http://www.cisco.com/en/US/customer/products/sw/voicesw/ps4625/products_feature_guide_chapter09186a00804ad4c0.html

Cisco Employee

Re: CME Call Transfer Problems

In theory, once the call has been answered the b-acd script is out of the picture. The following information would be helpful to get started:

show ephone phone

show run

show ver

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