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New Member

CME CUE Message ID

Is there a setting that I am missing under telephony-service or ephone(-dn) or Unity Express itself? I would like Unity Express to simply prompt for the PIN / Password if a user calls the VM from their desk phone. It currently prompts for the ID first then the PIN. Is this not a support feature in CUE as it is in Unity 4.0?

Hall of Fame Super Red

Re: CME CUE Message ID

Hi Russell,

This is possible with CUE. Check out this reference:

Calling into Voice Mail to Retrieve Messages

Subscribers can call the voice mail pilot number to check messages from their desks by pressing the Messages button on their IP phones. How this button is programmed (mapped) with the voice mail pilot number depends on which call agent you are using.

•Cisco CallManager—The number dialed by pressing the Messages button is controlled by a system administrator programming the phone so that a Voice Mail Profile is attached to the Directory Number (extension) configuration for the phone. The Voice Mail Profile contains the pilot number called when the Messages button is pressed on the IP phone. This pilot number must be associated with a route point registered with Cisco CallManager by Cisco Unity Express.

•Cisco CME—The following example shows the voice-mail CLI setting within the telephony-services command configuration that controls the number automatically dialed (3105 in this example) when a subscriber presses the Messages button on an IP phone controlled by Cisco CME.

The following configuration example illustrates the voice mail pilot number setting for Cisco CME:


load 7960-7940 P00305000300

max-ephones 100

max-dn 300




voicemail 3105

max-conferences 8

•Cisco SRST—Cisco SRST uses similar CLI commands as that shown for Cisco CME in the preceding example, except that the voicemail command is a setting within the call-manager-fallback configuration.

If a subscriber calls to the voice mail pilot number from an assigned IP phone, the calling number field in the call setup matches the subscriber's assigned mailbox and Cisco Unity Express prompts only for a PIN to log in. If a subscriber calls from someone else's IP phone, Cisco Unity Express assumes the subscriber wants to log in to the mailbox that matches that phone's extension (provided a mailbox exists for the extension) and also presents just the PIN prompt. The subscriber can now press # on the phone keypad to force Cisco Unity Express to present the User ID prompt to permit logging in to a specific mailbox from any phone

From this doc:

Hope this helps!


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New Member

Re: CME CUE Message ID

Well they must have changed it in CME 3.4 and or CUE 2.2.2.

I had 'voicemail XXXX'

Changed it to "voicemail XXXX...." and it works now thanks.

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