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Community Member

CME PRI Caller ID Name issue with Facility ie

Any progress on the cme caller id name delivery issue when the telco is sending it in the facility ie field? If not, can I map the Facility ie information to display ie by using another router?

Router 1 would be connected to the telco PRI and a second T1 from router 1 going to router 2 via crossover T1 cable. Router 2 would be the CME router.

Is this possible? will this work?

Thank you for your help.

23 REPLIES
Cisco Employee

Re: CME PRI Caller ID Name issue with Facility ie

Yeah. Name faclity IE supports will cover the QSIG

and NI switch types for now. It is supported from

12.4.x

Re: CME PRI Caller ID Name issue with Facility ie

For full callmanager with H323 will the IOS command "clid substitute name" allow Calling Party Name to show up on 7960 Phones? We are trying to figure out where it is used?

Community Member

Re: CME PRI Caller ID Name issue with Facility ie

We are running CME 3.4 I don't know much about callmanager. On CME with a T1-PRI the telco (SBC) is sending the calling name in the Facility field networking extension. The name does not show up on the phones. I have tried to convince them to change it and send the name in the display ie field, but so far they have not. The techs that i have talked to say that they are not familiar with display ie. I think that Cisco should fix this bug!

Re: CME PRI Caller ID Name issue with Facility ie

There was bug six years ago, it's unlikely to be fixed.

Community Member

Re: CME PRI Caller ID Name issue with Facility ie

Supposedly it's scheduled to be fixed in CME 4 - I have a bug ID somewhere but it's not marked as visible on the bug tracker.

Re: CME PRI Caller ID Name issue with Facility ie

Can you find anywhere when or if Facility IE in ISDN will be fixed for full Callmanager ?

Call Manager doesn’t use the Facility I field in an ISDN message for caller ID. They use the Display I field. Cisco TAC suggests getting the telco to change the switch, but I haven't found a telco yet that will or can change their switch to support Cisco.

Community Member

Re: CME PRI Caller ID Name issue with Facility ie

I know. I have been trying to get SBC to change. They won't let me talk to a tech directly either. I have to talk to my sales rep and he has no idea if this is possible or what I mean by Facility vs Display ie.

It seems to me that this should be something extremly simple for Cisco to fix. I wonder why they don't.

Re: CME PRI Caller ID Name issue with Facility ie

I'm understanding the telco would have to change the 5ESS switch for all customers. Telco can't change Facility/Display ie for a single customer on the 5ESS switch. At least that was what telco told me at the time -jason

Re: CME PRI Caller ID Name issue with Facility ie

TAC verified Calling Party Name with Facility ie under H323 is still broken in full Callmanager 4.1(3)SR2 -jason

Community Member

Re: CME PRI Caller ID Name issue with Facility ie

Caller id Name delivery with facility IE works now with 12.4XC CME 4.0

Community Member

Re: CME PRI Caller ID Name issue with Facility ie

aapedraza,

I have a CME v4 running 12.4(4)XC1 and we are not able to display the name on the phones. Is there a config change needed to get this to work?

Community Member

Re: CME PRI Caller ID Name issue with Facility ie

under the serial interface add the following liine:

isdn supp-service name calling

hope this works.

Community Member

Re: CME PRI Caller ID Name issue with Facility ie

I entered the command you suggested under the serial interface (where the type of switch is specificed) and no luck. Still just passes the phone number.

Community Member

Re: CME PRI Caller ID Name issue with Facility ie

The telco might not be sending it to you. It is extra in our case (SWB). To know for sure do a debug and check for incoming calls. Also, not all incoming calls will have name information.

enter the following:

debug isdn q931

term mon

Have someone from a fixed line call your number and look at the debug. The name should appear. If it does not, call your bell company and find out if the service is optional.

Good luck.

Community Member

Re: CME PRI Caller ID Name issue with Facility ie

I stand corrected. It took a while but we are not seeing the name/text for incoming calls, THANKS!

Community Member

Re: CME PRI Caller ID Name issue with Facility ie

"we are not seeing"

Mapate, did you mean to say "we are now seeing" or is it still not working?

I've added that command and we're still not seeing the caller name pushed to the phones either.

Community Member

Re: CME PRI Caller ID Name issue with Facility ie

Running CME 4.0, either 12.4(9)T or 12.4(4)XC3, I can get inbound caller id name displayed on phones if I use "isdn supp-service name calling" command, BUT then I can no longer place outbound calls because telco is dropping calls containing outbound caller id name info. Has anybody else encountered this problem? Better still, does anybody else have a solution?

Community Member

Re: CME PRI Caller ID Name issue with Facility ie

We had the same problem. The provider's router wasn't accepting facility messages from our equipment. The solution? We disabled a few of the facility messages and it worked. Here is what we used.

interface Serial0/0/0:23

isdn supp-service name calling

no isdn outgoing ie facility

no isdn outgoing ie display

no isdn outgoing ie caller-number

Community Member

Re: CME PRI Caller ID Name issue with Facility ie

We were able to get it working by having our provider change the signaling to NI2 and we did the same on our equipment. Now "isdn supp-service name calling" command is working successfully.

Community Member

Re: CME PRI Caller ID Name issue with Facility ie

After we upgraded our CME to v4.x, we were able to receive Caller ID name/text without the telco making any change.

Community Member

Re: CME PRI Caller ID Name issue with Facility ie

We have upgraded to 12.4(9)T but still aren't seeing caller ID name with our without the "isdn supp-service name calling" command on the ISDN serial interface.

The isdn debug shows the caller's name clearly as seen in the output below, but I can't seem to get it on the phones. Anyone have any ideas?

-------------

Aug 12 2006 18:01:36 PDT: ISDN Se0/0/0:23 Q931: RX <- FACILITY pd = 8 callref = 0x0332

Facility i = 0x9F8B0100A117020101020100800F50524158495320434F4D505554494E

Protocol Profile = Networking Extensions

0xA117020101020100800F50524158495320434F4D505554494E

Component = Invoke component

Invoke Id = 1

Operation = CallingName

Name presentation allowed

Name = PRAXIS COMPUTIN

Community Member

Re: CME PRI Caller ID Name issue with Facility ie

An update... the next day when I came in, the phones magically started showing caller ID source. Yay!

Very strange, not sure why it wasn't upon first load, but 48 hours later it started working.....

Community Member

Re: CME PRI Caller ID Name issue with Facility ie

Any news for CCM4.X or CCM5? Or is this a function of 12.4X?

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