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Hall of Fame Super Silver

CME to CCM Consult Transfer issues

I have customer that is having issues with consult transfers, basically the transfer works for blind transfers, but not for consult.

Snippet of the CME config:

telephony-service

load 7960-7940 P00303020214

max-ephones 40

max-dn 135

ip source-address 192.168.x.x port 2000

timeouts interdigit 3

create cnf-files version-stamp 7960 Aug 22 2005 14:40:19

voicemail 480

max-conferences 8

call-forward pattern .T

moh music-on-hold.au

dn-webedit

time-webedit

transfer-system full-consult

transfer-pattern .T

transfer-pattern ...

secondary-dialtone 9

Chris

1 REPLY
Hall of Fame Super Red

Re: CME to CCM Consult Transfer issues

Hi Chris,

Is it possible that the ephone-dn has transfer-mode blind set on it which overrides the system setting?

transfer-mode {blind | consult}

Example:

Router(config-ephone-dn)# transfer-mode blind

(Optional) Specifies the type of call transfer for an individual ephone-dn that uses the ITU-T H.450.2 standard, allowing you to override the global setting.

•blind—Transfers calls without consultation using a single phone line.

•consult—Transfers calls with consultation using a second phone line, if available.

From this doc:

http://www.cisco.com/en/US/products/sw/voicesw/ps4625/products_configuration_guide_chapter09186a00805abb82.html#wp1071598

Hope this helps!

Rob

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