cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
252
Views
0
Helpful
1
Replies

CME to CCM Consult Transfer issues

Chris Deren
Hall of Fame
Hall of Fame

I have customer that is having issues with consult transfers, basically the transfer works for blind transfers, but not for consult.

Snippet of the CME config:

telephony-service

load 7960-7940 P00303020214

max-ephones 40

max-dn 135

ip source-address 192.168.x.x port 2000

timeouts interdigit 3

create cnf-files version-stamp 7960 Aug 22 2005 14:40:19

voicemail 480

max-conferences 8

call-forward pattern .T

moh music-on-hold.au

dn-webedit

time-webedit

transfer-system full-consult

transfer-pattern .T

transfer-pattern ...

secondary-dialtone 9

Chris

1 Reply 1

Rob Huffman
Hall of Fame
Hall of Fame

Hi Chris,

Is it possible that the ephone-dn has transfer-mode blind set on it which overrides the system setting?

transfer-mode {blind | consult}

Example:

Router(config-ephone-dn)# transfer-mode blind

(Optional) Specifies the type of call transfer for an individual ephone-dn that uses the ITU-T H.450.2 standard, allowing you to override the global setting.

•blind—Transfers calls without consultation using a single phone line.

•consult—Transfers calls with consultation using a second phone line, if available.

From this doc:

http://www.cisco.com/en/US/products/sw/voicesw/ps4625/products_configuration_guide_chapter09186a00805abb82.html#wp1071598

Hope this helps!

Rob

Please remember to rate helpful posts......

Getting Started

Find answers to your questions by entering keywords or phrases in the Search bar above. New here? Use these resources to familiarize yourself with the community: