Our receptionist has a 7960 with a side card 7914. It seems when the receptionist is answering 3 calls at the same time, i.e. grabbing one, putting on hold, grabbing the next, putting on hold, grabbing the third and either putting on hold or dealing with the customer, the forth one goes directly to her voice mail after ringing only once. As I mentioned she has a 7960 but can't answer more that 3 calls at the sametime. What should be happening, is if there are multiple calls to the main number, the receptionist should have a chance to grab them all and put them on hold and then deal with them in any particular order.
Is there anything in the configuration that I did wrong? Here's the config for the receptionist phone:
ephone-dn 1 dual-line
call-forward busy 9999
call-forward noan 9998 timeout 40
speed-dial 1 2301 label "SD-2301"
speed-dial 2 2302 label "SD-2302"
speed-dial 3 2303 label "SD-2303"
speed-dial 4 2304 label "SD-2304"
speed-dial 5 2305 label "SD-2305"
speed-dial 6 2306 label "SD-2306"
speed-dial 7 2307 label "SD-2307"
type 7960 addon 1 7914
button 1:1 2:11 3:12 4:13 5:14 6:15 7:22 8:21
Please note that 9998 is the Automated Attendant number where the calls go when there's no answer.
You could configure multiple ephone-dns with the same number and use the preference and no huntstop feature. Then put each of these ephone-dns on the 7914 but label them Receptionist 1, Receptionist 2 and so on. And on the last ephone-dn, you can configure the call-forward no answer to the AA.
Attaching a link to book that explains how to do this; just ignore the overlay-dn portion of the article.
I followed your advice and it worked perfect. But we have an issue with our night service. When we enable the night service, the incoming call hears 20 rings and then the call gets dead. It looks like it doen't transfer to AA. Here's the config that I have for the ephone-dn.
ephone-dn 1 dual-line
ephone-dn 111 dual-line
ephone-dn 112 dual-line
ephone-dn 113 dual-line
ephone-dn 114 dual-line
ephone-dn 115 dual-line
call-forward noan 9998 timeout 10
and the following is the config for the ephone which are participating in Night Service:
Are you getting this error “Installer User Interface Mode Not Supported. The installer cannot run in this UI mode. To specify the interface mode, use the -i command-line option, followed by the UI mode identifier. The value UI mode identifiers...
The below trick might come handy when you have to add a new node to a cluster but you don't have or is unsure of the security password for the publisher. This procedure has been around for ages.
1) Login into the CLI of the Publisher.