03-17-2004 04:46 PM - edited 03-13-2019 04:19 AM
2651XM with CME and TCL based AA running, the AA will answer the outside FXO, but what i'm really looking for is the ability to ring a DN on a phone (reception) and then goto AA after 4 rings. Possible? If I dial the e-phone DN for the AA it just rings with no answer. But yet if I assign that DN to a phone and press it, I get the AA.
Thoughts?
03-23-2004 11:03 AM
The Auto-Attendant mechanism is supported in the following scenarios:
inbound calls on FXO/PRI ports
outbound calls on FXS ports including analog phones configured via POTS
outbound calls on IP Phones configured via ephone-dns - virtual FXS ports
inbound calls on voip dial-peers
I think you have a configuration mismatch in the CME, refer this link for more details
03-29-2004 10:10 PM
TCL AA is not supported from a VOIP side origination. That is essentially your scenario. The call hits the IP phones first, and then call forwards to the TCL AA from the IP side instead from the PSTN side.
We have tried this call flow using CUE, and it works perfectly. I would suggest you use a CUE to deliver this funcitionality. Sarat
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