Codecs affecting the Routing flow on the ICM

[seanwy]

hi folks,

had tried placing in the voice class codec preferences in the dial-peer voice voip interface to accomodate both G.711ulaw & G.729 codecs, as we're using G.729 for our remote sites. The moment the commands are made & saved on th router, call made in to the IPCC ICM systems starts to show symptoms of having the call routed to the wrong skill group, and the enterprise data screen refuses to reflect the caller's data.

I had attempted this feat twice, and the same issues persists. It had to take about 1/2 hour just to have the system back on track, after several coldboots to the ICM systems (+ CAD server)

Any1 has similar problems with the codecs ??

Any feedback is greatly appreciated. Thanx!!

seanwy.

[sandgupta]

Hi Sean,

You mean if you change codecs in dial peers, calls are routed incorrectly and call context data is wrong on the desktop.

Well, I have not seen anything like it and call flow defined in ICM should not be affected by codec changes in dial peer. It sounds be to something else causing it to fail, Could be G729 calls in IP IVR, or hung CTI Route Points/ ports.

If it can be reproduced, please open a TAC case.

[jason.williams]

The IP IVR's will only accept calls as G711, if a G729 call gets routed to an IPIVR by the ICM for call treatment, then the caller will hear continuous ring back.