Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. And see here for current known issues.

New Member

Communications Manager Profile Locations

We have Communications Manager 6.1(2) installed and make extensive use of extension mobility. Our manager is not a big fan of extension mobility. We have a lot of folks who travel between sites. While they love the service, we have on significant management issue (what our manager is calling out)... specifically, we don't know of anyway to locate the physical phone (MAC address) that a specific profile may be logged into.

Is there a way, if we know the profile name (which is the employee number), to locate the physical phone the user is currently logged into? The request for this information isn't always coming from the profile owner (we could just ask them to turn the phone over and read us the MAC).

Is there any historical data available (profile ABC was logged into SEP001FCAE929C3 on this date, was logged into SEP001FCAE92BCF on this date, etc.)?

Thanks for your input!

1 ACCEPTED SOLUTION

Accepted Solutions

Re: Communications Manager Profile Locations

in the CUCM admin pages:

go to DEVICE-->PHONE.

in the right top you will see:

Actively logged in device reportm hit GO

leave the search blank and you will see all phsycical devices and the profile logged into it.

I am not aware of this being available on historic basis

Please remember to rate useful posts, by clicking on the stars below.

1 REPLY

Re: Communications Manager Profile Locations

in the CUCM admin pages:

go to DEVICE-->PHONE.

in the right top you will see:

Actively logged in device reportm hit GO

leave the search blank and you will see all phsycical devices and the profile logged into it.

I am not aware of this being available on historic basis

Please remember to rate useful posts, by clicking on the stars below.

134
Views
0
Helpful
1
Replies