Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. And see here for current known issues.

New Member

Comparison table

Hi,

Do you know if exists a comparison table between contact center express and contact center enterprise?

thanks

1 REPLY
Hall of Fame Super Red

Re: Comparison table

Hi Marco,

This was nicely put together by Riccardo from Cisco systems :)

1) Express is considered the single site deployment solution, see here for a comprehensive feature list:

http://www.cisco.com/en/US/products/sw/custcosw/ps1846/index.html

2) Enterprise is a flexible, multisite, flexible solution, see here:

http://www.cisco.com/en/US/products/sw/custcosw/ps1844/index.html

So when it comes down into features and functionality you have those products tailored for the specific market needs:

1) IPCCX needs a Unified Call Manager as a telephony solution, IPCCE could be integrated with preexisting TDM solutions.

2) IPCCX has a single site preview mode outbound solution, IPCCE has an Enterprise Outbound solution that could distribute the inbound and outbound traffic to different sites in a blended fashion.

3) IPCCX has an integrated CTI solution with limited customisation possibilities, IPCCE has an integrated CTI solution, but provides also a SDK to fully expand the overall possibilities in this area and allow integration with major CRM/WFM/Recordings solutions.

4) IPCCX provides a multimedia offering to integrate to a single site mail/web server, IPCCE provides an enterprise multimedia solution that would handle large volumes of emails/web requests, allowing your agents to differentiate their tasks among different medias.

5) IPCCX provides an integrated flexible IVR solution, while IPCCE could integrate to a Cisco Voice Portal solution and become a possible IP to IP Gateway solution replacing or displacing entire TDM infrastructures.

Hope this helps!

Rob

245
Views
0
Helpful
1
Replies