Hi,<br> I need help to config TSP for connectivity between Unity VM and IP Telephony Service (ITS) router. Problem is: TSP config asks for username and password but when I define the same username/password as in telephone service parameters of ITS router, got complaint "incorrect username/passord" when reboot Unity server. Please help to understand what username/password does TSP look for ? Thank you very much.<br>Duc Vu<br><br>
Problem is: in TSP screen, it requests for username/password so I put in the same as login account on Unity server, also I config ITS router the same but it complains wrong username/password when I reboot the server. And here is the Cisco manual for ITS config.
Duc, the CiscoIOSTSP file that you downloaded isn't for Unity, it's for TAPI clients connecting to the ITS router. The terminology is confusing with this, but from the Unity perspective, you are integrating with a "CallManager" (even though this happens to be an ITS router). So on the unity server, you'll select the AVCiscoTSP to install, not the CiscoIOSTSP file that you have. Just follow all Unity instructions for integrating with a Callmanager and you'll be fine.
Sir, You're absolutely correct. Yesterday after a moment of frustration, I uninstalled CiscoIOSTSP then installed CiscoUnityCMTSP6.0.1 and TSP works fine - test ran ok. From IP phone, pushing the "Messages" button I will hear the Unity Greeting. However calls from other IP phones or PSTN keep ringing without transfer to Unity VoiceMail. I'm working on this issue today. Thanks for help. Duc Vu
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