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Configuration Issue with CME

Hello Folks,

When we enable the night service, the incoming call hears 20 rings and then the call gets dead. It looks like it doen't transfer to Automated Attendant(extension 9998)configured in ephone-dn 115. Here's the config that I have for the ephone-dn.

ephone-dn 1 dual-line

number 2300

pickup-group ReceptionistNotAvailable

label Receptionist-1

name Receptionist-1

no huntstop

night-service bell

ephone-dn 111 dual-line

number 2300

label Receptionist-2

preference 1

no huntstop

!

!

ephone-dn 112 dual-line

number 2300

label Receptionist-3

preference 2

no huntstop

!

!

ephone-dn 113 dual-line

number 2300

label Receptionist-4

preference 3

no huntstop

!

!

ephone-dn 114 dual-line

number 2300

label Receptionist-5

preference 4

no huntstop

!

!

ephone-dn 115 dual-line

number 2300

label Receptionist-6

preference 5

call-forward noan 9998 timeout 10

and the following is the config for the ephone which are participating in Night Service:

ephone 5

username "User5"

mac-address 0015.FA25.DB95

type 7940

button 1:5 2:14

night-service bell

!

!

!

ephone 6

username "User6"

mac-address 0015.FA25.DA90

type 7940

button 1:6 2:15

night-service bell

Thanks,

1 REPLY
Bronze

Re: Configuration Issue with CME

You can use call-forward all that is set manually by receptionist at the end of the day and taken off in the morning.

You can also use call-forward night-service.

For more information please go to Call-Coverage Features section http://www.cisco.com/en/US/products/sw/voicesw/ps4625/products_configuration_guide_book09186a00806a80dd.html

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