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Configure VG200 to get ring-back tones???

Greetings to all,

I would like to know how can I configure a VG200 for the next feature:

the PSTN callers are not getting a ring-back tone when our operator transfers the call to an extension.


I've tryed this:

progress_ind alert enable 8

progress_ind progress enable 8

progress_ind connect enable 8

but didn't work.

Help please.

Thanks for your attention,

Rui André.

Cisco Employee

Re: Configure VG200 to get ring-back tones???

This one has been answered a few times already on the forum. I'll take another crack at it.

Unfortunately, Cisco IOS H.323 based gateways talking with CallManager with current software will not be able to play a ringback tone during a transfer of an active call, even if CallManager tells it to do so. The IOS folks are working on implementing a fix for this, since CallManager is now able to tell the gateway to play a tone to the PSTN side, but I do not have word on when the fix will be available.

The long term solution is for both IOS and CM to implement the H.450 Call Transfer feature, but that will be a little further away.

Note: this does not happen with Skinny (and I believe MGCP) gateways.