We need to add into configuration (for screen pop to work) about 300 agent login id's and also their physical extensions. I know you can do a range in the peripheral monitor area. Any way to bulk load the agent's Avaya login id and their physical extensions?
Agents can be auto populated by enabling the feature within the ICM configuration. The feature is found under configure ICM --> Peripheral --> Peripheral. Just check the Agent Auto-Configuration box at the bottom of the screen.
Once this box is checked agents will begin populating when they LOG ON. However, they will not have proper first and last names so you will need to modify them. By modifying their names, this will also make them pemanent rather than temporary agents.
ICan anyone comment on their experience with the new Configure ICM "wizard' that is available in 4.5? I read about it in the release notes but I didn't know about anyone's real-life experiences. I'm more interested in the Service/Skill/Route/Target part of it, but any comments would be appreciated. Thanks!
For the screen pop to work we need to enter both the agents Avaya ID and the physical phone ext which are 2 different numbers. I think only the login id gets auto configured by router. At least that is our experience. We are just about done entering them now on an indivdual basis because we know it works that way and can't afford a botch on this project. Builds character also!!!! Thanks for your help all!!
The short answer is that you don't.... That isn't entirely true while at
the same time it kind of is, but for the most part you don't configure
the softkeys. You enable or disable them via TCL. Here is the long
answer. Be sure to read the whole thing or e...
Topology: IP Phone > Switches > Microsoft NPS setup to forward 802.1x
proxy to > ISE 2.1 patch 3 Authentication: EAP-TLS using Cisco MIC SANs
Phone Models 802.1X support? 802.1x flavor Addtl Comment EAP-MD5 EAP-TLS
Cisco 3905 Y Y N Cisco 6911 Y Y N Cisco ...
This document describe how DST changes and how time changes are
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