Cisco Support Community
Community Member

configuring dual pbx's

We have a cisco call manager and unity in one location, and a nec 2000 with an old repartee in there main location, the nec and call manager are tied together through a pri. However the main receptionist (at the main location with the nec) wants to be able to dial one number to transfer someone to v-mail. Right now she has to figure out which building they are in and then dial the approriate v-mail extention, because the zero out option is the same in both buildings. Any ideas<br><br>thanks<br><br>


Re: configuring dual pbx's

I can think of a few ways this might be possible, but in order to make things slightly easier for the receptionist it would require making things incredibly complicated for the admins. If the NEC can't do any intelligent routing with feature key programming, you'd need to set up call handlers and t-boxes on each system just to get autoattendant transfers to off-site phones. Then you would have to get tricky with DTMF or phantom extensions if you wanted to go to voicemail without ringing the phone. Maintaining a system like this by hand would be a nightmare.

This problem is better solved at the phone system level. You still might need to do some tricky programming, but you wouldn't have to do it twice for every extension.

Scott Morgan
Cisco Systems TAC

CreatePlease to create content