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Configuring IVR on ISR 2801 with CCME 3.3

Hello all!!!

I try to configure b-acd service on 2801 with CCME. All works fine, but I suspect that when customer dial pilot number, and do not press any key, the line stay active until Customer on-line (he listen repeating en_bacd_options_menu.au :) )

so the is frizen :(

How can I configure, to automaticaly transfer this call to operator or drop

call?

6 REPLIES
New Member

Re: Configuring IVR on ISR 2801 with CCME 3.3

Hello!

I´m trying to configure B-ACD on callmanager express 4.0 and i dont know what happens but i don´t listen the .au messages...

this is my configuration:

application

service queue flash:app-b-acd-2.1.0.0.tcl

param queue-len 10

param aa-hunt1 200

param queue-manager-debugs 1

param number-of-hunt-grps 2

param aa-hunt2 201

!

service acctfixedpin tftp://10.2.2.1/acctfixedpin.tcl

param uid-len 5

!

service aa flash:app-b-acd-aa-2.1.0.0.tcl

paramspace english index 1

param number-of-hunt-grps 2

param dial-by-extension-option 5

param handoff-string aa

paramspace english language en

param max-time-vm-retry 2

param aa-pilot 2395520

paramspace english location flash:

param second-greeting-time 60

param call-retry-timer 15

param max-time-call-retry 600

param service-name queue

!

dial-peer voice 500 pots

service aa

incoming called-number 2395520

port 0/0/0

!

dial-peer voice 1004 voip

service aa

destination-pattern 2395520

session target ipv4:192.168.1.2

incoming called-number 2395520

dtmf-relay h245-alphanumeric

codec g711ulaw

no vad

!

telephony-service

load 7960-7940 P0030702T023

load ATA ATA030100SCCP040211A

load 7902 CP7902080001SCCP051117A

load 7912 CP7912080001SCCP051117A

max-ephones 24

max-dn 72

ip source-address 192.168.1.2 port 2000

system message Imagen Proactiva

time-zone 14

date-format dd-mm-yy

max-conferences 8 gain -6

call-forward pattern .T

moh music-on-hold.au

web admin system name cisco password cisco

dn-webedit

time-webedit

transfer-system full-consult

secondary-dialtone 9

create cnf-files version-stamp 7960 Apr 04 2006 16:14:51

ephone-hunt 1 longest-idle

pilot 200

list 100, 103, 104, 105, 106, 107, 108

timeout 10, 10, 10, 10, 10, 10, 10

!

!

ephone-hunt 2 longest-idle

pilot 201

list 101, 102

timeout 10, 10

Am I missing something????

Re: Configuring IVR on ISR 2801 with CCME 3.3

May be:

param welcome-prompt _bacd_welcome.au

or if you use your audio files, they may in in incompatable coding ...

New Member

Re: Configuring IVR on ISR 2801 with CCME 3.3

Best way to do this is to use Cisco Unity Express and the AA capability on it. Much more flexible and powerful, and more easily managed.

Sarat

Re: Configuring IVR on ISR 2801 with CCME 3.3

Can you get additional information? May be link to CUE. How I can install and configure this feature on Cisco 2801 ISR?

New Member

Re: Configuring IVR on ISR 2801 with CCME 3.3

Re: Configuring IVR on ISR 2801 with CCME 3.3

Sorry, but does ISR2801 support CUE modules?

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