Table 5-1 Cisco Unity Connection Services in Version 8.x
Status Only Services
This service enables the Connection database and can be deactivated only by using the command-line interface (CLI).
Connection Server Role Manager
This service enables the server status when a Connection cluster is configured and can be deactivated only by using the command-line interface (CLI).
This service enables the Cisco Unity Connection Serviceability Administration interface and can be deactivated only by using the command-line interface (CLI).
Connection Conversation Manager
This service enables Connection to handle calls. Disabling this service will degrade the ability of Connection to function.
Connection Mailbox Sync
(Connection 8.5 and later)
This service synchronizes messages between Connection and Exchange.
Connection Message Transfer Agent
This service enables the delivery of messages to the message store. Disabling this service will degrade the ability of Connection to function.
This service enables the audio (media stream) for calls, recorded messages, and Text to Speech (TTS). Disabling this service will degrade the ability of Connection to function.
This service enables notification of messages, such as turning message waiting indicators (MWIs) on and off. Disabling this service will degrade the ability of Connection to function.
This service enables Cisco Unity Connection Administration and the settings that are saved in the interface.
Connection DB Event Publisher
This service enables notifying Connection components of changes to the Connection database.
Connection Exchange Notification Web Service
(Connection 8.5 and later)
This service allows single inbox to receive message change notifications from Exchange Web Services-based external services.
Connection License Server
This service enables the Connection licensing by reading the installed license files, tracking the number of seats that are in use, and enabling licensed features.
Connection SNMP Agent
This service enables the Simple Network Management Protocol (SNMP), which uses the Cisco-Unity-MIB.
Connection Access Layer
This service enables the sharing of user data between Connection and other servers by using Cisco Unity Access Layer (CUAL), a HTTP/SOAP web service. For example, this service can be used by Cisco Unified Communications Manager Business Edition (CMBE) or by Digital Networking with Cisco Unity.
Connection CM Database Event Listener
This service enables the detection of changes in the Cisco Unified Communications Manager database.
Connection Database Proxy
This service allows tools that are not installed on the Connection server (COBRAS, User Data Dump, Distribution List Builder, and so on) to gain direct access to the Connection database via ODBC from a Windows client on the network.
The service is off by default. To use any of these tools, you must enable the service, configure the time out for the service, and create a user that has the remote admin role. For more information, see the help file for the applicable tool.
Connection Diagnostic Portal Service
This service enables access to data on Connection by the Diagnostic Portal in the Real-Time Monitoring Tool (RTMT).
Connection Digital Networking Replication Agent
This service enables the replication of data between Connection servers for Digital Networking.
Connection Directory Feeder
For Intersite Networking, this service checks the local site change-tracking database for directory changes and responds to poll requests from the remote site gateway Reader task.
Connection File Syncer
This service enables the replication of files for Connection clusters.
Connection Groupware Caching Service
This service enables Connection to cache calendar data (from Exchange, MeetingPlace, or MeetingPlace Express servers) and to cache Exchange contacts.
Connection IMAP Server
This service enables access to data on Connection by IMAP clients.
Connection Inbox RSS Feed
This service enables RSS feeds for checking voicemail from RSS clients.
Connection Integrated Mailbox Configuration
This service enables sharing of user data between Connection and Cisco Unified Communications Manager.
This service enables Java web clients.
Connection Message Event Service
This service enables access to voice message data on Connection by Cisco Unified Mobility Advantage.
Connection Personal Communication Assistant
This service enables access to data on Connection by the Cisco Personal Communications Assistant (Cisco PCA).
Connection Realtime Monitoring APIs
This service enables access to data on Connection by Real-Time Monitoring Tool (RTMT).
Connection Reports Data Harvester
This service enables conversion of data in log files to entries in the reports database, which is used to generate reports.
Connection REST Service
This service enables Representational State Transfer (REST) API clients.
Connection SMTP Server
This service enables access to data on Connection by an SMTP server.
This service enables the SpeechView feature and communicates with the third-party external transcription service.
Connection System Agent
This service enables schedules system tasks (such as resynchronizing MWIs) that the administrator can enter in Cisco Unity Connection Administration.
Connection Voicemail Web Service
This service enables access to data on Connection through Voicemail Web Service (VMWS) by Cisco Unified Communications Widgets such as Visual Voicemail.
Connection Voice Recognition Transport
This service enables generation and placement of dynamic grammars that are used by the speech-recognition engine for the voice user interface (VUI).
Connection Voice Recognizer
This service is the speech-recognition engine that enables voice recognition for the voice user interface (VUI).
These are the paths to get to each CCX logs through CLI. They may be helpful if you are having issues accessing RTMT or downloading logs through it.
If you want to download them you have to prefix "file get " and you can add one of the options (re...