Does anyone know if the ICM auto-answer feature has a way to control the length of the ZIP tone? If it is turned on in the agent desk settings, and autoanswer in CallManager for the line is turned off, then all the agents hear is a brief (maybe half-second) tone before the call is connected. If, however, I turn off auto-answer in ICM and turn it on in CallManager, I can control the ring time by the system setting, etc. While this work fine, I'd rather have ICM (with CTI) controlling the tone and connection.
I'm not able to access my old voice mail messages all of a sudden. The recording says something like 'the message is currently not available'. This has never happened before in all the years I have been using this system. I have t...
If you have 2 ISR routers, one acting as Failover, do we need to have both the same number of SRST licenses on the 2 routers?
No. You will only need the SRST licenses on the primary router. Because this feature...