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New Member

Corporate Directory and Error on new 7940/60 phones

I'm having a problem with some new 7940 and 7960 phones concerning the corporate directory and an error on the phones when they boot up. The new phones don't show the option for the corporate directory and when they boot, they have this messsage on the screen for a few seconds... "Error Verifying Config Info." The phones work fine except for those problems. All other older 7940/60 phones that have been in use for a while have the corporate directory option showing under the Directories Key. The only difference I can see is the boot load version between the newer and older phones. This is on CCM 3.2(3) sr2

Has anyone seen this problem before?

1 ACCEPTED SOLUTION

Accepted Solutions
Green

Re: Corporate Directory and Error on new 7940/60 phones

Hello!

What is the phone load you are using?

If you go to the phone itself:

Settings| 3 Network Configuration | 27 Directories URL. Option is correct?

You may give restart TFTP server and:

From the CCMAdmin page go to "Service" -> "Service Parameters",

Select the Cisco Tftp . Then click on the "Advance" button.

Under Clusterwide Parameters(Parameters that apply to all servers):

- Build CNF Files* --> Build All

- Enable Caching of Constant and Bin Files at Startup --> True

- Enable Caching of Configuration Files ---> True

CSCeg19487 (D)

CSCsb23040 -> Internal

Restart get error message - Error Verifying Config Info Integrated in 007.000(001.004) 007.002(000.036) -----> FW 7.2(2)

/Gonz

2 REPLIES
Green

Re: Corporate Directory and Error on new 7940/60 phones

Hello!

What is the phone load you are using?

If you go to the phone itself:

Settings| 3 Network Configuration | 27 Directories URL. Option is correct?

You may give restart TFTP server and:

From the CCMAdmin page go to "Service" -> "Service Parameters",

Select the Cisco Tftp . Then click on the "Advance" button.

Under Clusterwide Parameters(Parameters that apply to all servers):

- Build CNF Files* --> Build All

- Enable Caching of Constant and Bin Files at Startup --> True

- Enable Caching of Configuration Files ---> True

CSCeg19487 (D)

CSCsb23040 -> Internal

Restart get error message - Error Verifying Config Info Integrated in 007.000(001.004) 007.002(000.036) -----> FW 7.2(2)

/Gonz

New Member

Re: Corporate Directory and Error on new 7940/60 phones

Thanks for the info, it was a big help.

The phone load I am using is P00303020700.

The directories URL wasn't showing up on the newer phones having the problem and I had already tried restarting TFTP.

Under the cluster wide parameters for TFTP, the only options I have are "Build CNF Flag" which was set to true and "Enable Caching of Files at Startup" which was set to false. I changed it to True and restarted TFTP and now the error has gone away and the Corporate Directory is showing up.

Thanks again for the help.

chris

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