Corporate Directory Error

[ross.parker]

While trying to seach the corporate directory from a 7960, I get the following message:

An Error occurred and was logged. (undefined)

Seaches from the Admin web page work fine. All other services and functions of the phones seem normal. I can even seach my Personal Address Book entries without errors.

I preformed the DC directory cleanup procedure, but it did not help.

CM 3.2(2c)

7960G P003030204

Single CM

It should be noted that this is a demo server and the IP has been changed. I made the adjustments in the Enterprise Parameters and Sever config pages.

[Chester Rieman]

is this DCdirectory or ADintegration? If DC, can you log into the DC directory administrator program? Iff AD, chack and make sure replication is working correctly.

Things to check:

in CCMAdmin, go

to enterprise parameters and make sure the directory URL is using the server's IP address and not

its name. Next, try stopping IIS Admin Service, then run the following script: c:\Program

Files\cisco\bin\xmltemp\installxml.vbs Finally, start IIS Admin Service and test the corporate

directory again.

[ross.parker]

No AD. I tried running insallxml.vbs and I get the following error:

Windows Script Host

Script : C:\Program Files\Cisco\Bin\Xmltemp\install.vbs

Line : 638

Char : 9

Error : [Microsoft][ODBC SQL Server Driver][SQL Server] Login failed for user 'sa'

Code : 80040E4D

Source : Microsoft OLE DB Provider for ODBC Drivers

There is no improvent to the Corporate Directory

[scoe]

I have this problem. Did you get a fix for it?

[c-charlebois]

A good troubleshooting technique is to access the Corporate Directory from a web browser. Copy the Directory URL from the CCMAdmin|Enterprise Parameters page and paste it into your browser of choice. Edit the "xmldirectory.asp" to "xmldirectorylist.asp" to run a blank search. Or if you want to run a specific search, the format would be "xmldirectorylist.asp?f=&l="

This won't fix the problem, but your browser will return more usefull information than the phone.

[mcnerney]

c-charlebois

Thanks for the tip on bringing up the Corporate Directory using your browser. Any idea on how to make it bring up all the users? When I used the browser it shows the first 32 users just like the phone. We have around 90 users. The strange thing here is that if I launch my IPBlue softphone and hit the directories button it automatically displays all users, not jsut the first 32.

Larry

[jasyoung]

The phone software/hardware itself is limited to displaying 32 items in the XML format used for the Directory. The XML phone directory ASP thus limits its output to 32 entries with a More button.

[cgoins]

I am experiencing the same problem have you found a resolution. I already attempted the installxml.vbs no such luck.

CM 3.2(2c)spH

7960s & 7940s

Single CM

Note: The problem surfaced after applying spH.

[cgoins]

Problem Resolution - TAC was able to supply me with an engineering special (ciscocm.3-2-2-es49.1) which address multiple bugs including the corporate directory issue.