Hi I have a situation when someone calls into the main number and spells a certain user's name, CCM correctly identifies the caller and ext. however the call is sent to another user. As far as I can tell its only happening with this one user. I've looked for any call forward but there is none. Anyone have a clue? Thanks in advance
Are you using CCM and Extended Services for AA function or Unity, or something else?
If the AA is on CCM, then under global directory and for each user there will be an Auto Attendant section under the user settings (left hand column). When you click on Auto Attendant another page will come up with a "Name Dialing" field. This is the field that the AA uses for dial by name. Maybe there is a old user or another user with the name you are dialing and you need to update these if you are using this for AA.
If it is Unity, check the subscriber names and see if there are two with similar/close names, etc.
We're running Unity 4.1. The names aren't even close, For example Jdoee and Thancock are the two users who are involved. If I lookup Thancock in the directory, I succussfully find them and I'm given their correct extension, however when I hit # to be connected, I'm transferred to Jdoee's extension. It works fine the other way around, and with everyone else in the company that I've checked so far. Again I can't find any kind of call forwarder on Thancock's profile.
Are you getting this error “Installer User Interface Mode Not Supported. The installer cannot run in this UI mode. To specify the interface mode, use the -i command-line option, followed by the UI mode identifier. The value UI mode identifiers...
The below trick might come handy when you have to add a new node to a cluster but you don't have or is unsure of the security password for the publisher. This procedure has been around for ages.
1) Login into the CLI of the Publisher.