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Corporate Directory missing following CCM 3.3(2)SPC upgrade

Last week we upgraded CCM from 3.2(2a) to 3.3(2)SPC. Everything seems to work fine except: Following the upgrade I now find that when I press the Directories Button on any 7960 or 7940 phone that I no longer have a listing for Corporate Directory. I have Missed Calls, Received Calls and Placed Calls but no Corporate Directory. When I look in CCMAdmin under User->Global Directory->Search, I find all the current users listed. Any help would be appreciated. Thanks in advance.


New Member

Re: Corporate Directory missing following CCM 3.3(2)SPC upgrade


This happened to our system once, and I found out someone had attempted to stop IIS services on the CM and it got stuck in a stopping state. We ended up having to reboot the server. Not sure if that's the same problem you have but it may be a place to look. Good Luck!

New Member

Re: Corporate Directory missing following CCM 3.3(2)SPC upgrade


check the etherprise parameters in CM configuration. Last week we upgraded from 3.1 to 3.3 and we had the same problem. We found out that the ip address in all URLs in enterprise parameters (such as URL Directories) have been replaced with the CM name instead. Since we do not use DNS, the IP Phones could not reach the Corporate directory. We replaced back the ip address and everything was ok.

Hope it helps



Re: Corporate Directory missing following CCM 3.3(2)SPC upgrade

Thanks for the reply. I think this is where my problem is. When I went to Enterprise Parameters I found that I had no information in URL Directories, URL Authenication, URL Information and URL Services. I've reinserted the information I had on a printout just prior to the upgrade except for URL Information. My printout didn't have all the info as it ran over the box. All I have is I'm planning on rebooting CCM in the am hoping that will bring the Corporate Directory back.