Re: Corporate Directory & Services Menu

akerr1527 · ‎08-02-2001

I have the corporate directory and services configured on my Call Managers (http://ccm2/CCMUser/xmldirectory.asp & http://ccm2/CCMUser/getservicesmenu.asp). I am running ver 3.09. I put the Code Red Worm patches that are available on CCO on the call managers last night. My users now not able to access the Corporated directory or the services menu. Could the patches have anything to do with it? Has anybody else had an issue with this?????

ciscomoderator · ‎08-07-2001

Since there has been no response to your post, it appears to be either too complex or too rare an issue for other forum members to assist you. If you don't get a suitable response to your post, you may wish to review our resources at the online Technical Assistance Center (http://www.cisco.com/tac) or speak with a TAC engineer. You can open a TAC case online at http://www.cisco.com/tac/caseopen

If anyone else in the forum has some advice, please reply to this thread.

Thank you for posting.

jschonemann · ‎08-09-2001

I don't know if this is the same problem or not, but we have noticed that on some of our phones services are not working while others are fine. We stopped the "Call Manager" service on our publisher (which is where we are running our XML services) and the services begin working again. We are also running 3.0(9) and have installed all the IIS/W2K patches as well. The problem appears two different ways:

1) you get thelist of services, but can't select any

2) no services are displayed, just says requesting...

We are in the middle of installing Unity now, but when we are done with that we are going to upgrade to 3.1.1 and see if that helps.

Sorry, I don't have an answer but at least your not the only one with the problem if it is the same.

tboynton · ‎08-10-2001

Are you getting a Host Not Found message?

rodger.miles · ‎08-10-2001

Yes! When the corporate directory quits working that is the error message that appears ("Host Not Found".) I had opened a call with TAC, but we thought that it was solved when we discovered that powering off/on the phone corrected the problem. We have discovered that the problem reappears during the day and have been recycling the phones by powering off the switches each morning. Resetting or restarting the phone through call manager does not resolve the problem, nor does a reset through the phone keypad. This problem appears to have started when the Code Red Worm (II?) hit our call managers last Monday.

amylinit · ‎08-10-2001

I'm having this same problem, but nothing clears the "Host Not Found" message on the phone. I've tried power cycling the phone, rebooting the CM, resetting the phone form CM, uninstalling the subscribed service at the admin and user areas of CM, all to no avail. The problem popped up as soon as I upgraded BIOS/SP2/CM 3.01

Jim

amylinit · ‎08-10-2001

I had recently added a Win2k DNS server to the network, after I put in a Host entry for the CM my XML services started working again.

tboynton · ‎08-10-2001

I had the same exact problem. The only thing that fixed it for me was power cycling the phones. I also opened a case with the TAC but was unable to solve the problem . I had patched the CM against Code Red before I had this problem. I was running 3.0(10). I upgraded to 3.1(1) this past Wednesday and the problem seems to have gone away for now.

rodger.miles · ‎08-13-2001

Just as mysteriously as it started, the problem has gone away! We power cycled the switches on Wed, Thur, and Fri of last week, as the corporate directory would go away sometime during the day and it only returned when the phones were power cycled. This weekend we did not do anything as the corporate directory did not disappear and it is still working on late Monday afternoon.

Tom Dillon · ‎08-10-2001

Same problem here. TAC advised us to stop and start the IIS service. This corrected the problem. We are running 3.0(11) + security patches.

akerr1527 · ‎08-16-2001

I finally found out today, thanks to our system admin, that all the troubles are stemming from the Code Red Worm. I found that interesting because I had applied the IIS Security patches. Our system admin applied a new patch from Microsoft and things have seemed to clear up.

Kluso · ‎08-17-2001

It appears this problem occurs when the code red worm sends a request to the phone not the Call Manager. The IP phones have port 80 open. Cisco has released a patch with a new phone load that closes port 80 on the phones.

Anyone know why port 80 was open to begin with? Was there a URL that would display info about the phone?

akerr1527 · ‎08-19-2001

Do you have a URL for the patch for the phones?

Kluso · ‎08-20-2001

The patches are available on CCO

http://www.cisco.com/cgi-bin/tablebuild.pl/callmgr

Look for the support patch A that matches your CM version.

junzang · ‎09-06-2001

I am fix the IIS problems here using http://www.cisco.com/warp/public/788/AVVID/nt_iis_issues.htm by stop and start. My customer's corporate dir. which was gone this morning comes back. I am using P003030100 new load. It's the IIS.