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Corporate Directory

Has anyone seen this???

Corporate directory works fine on our phones- we are running 3.1.2c.

When you do a null search (IE: go to directories, then corporate directory and then hit just search without typing any criteria) some user names do not come up. When you go and search for them directly (even by a single char. in their name or phone number) they pop up fine. BTW:Yes, I realize that there is a limit on the number of names displayed and yes I am checking all the pages.

Any ideas?

Cisco Employee

Re: Corporate Directory

This is a known issue. Basically, the number 64 was arbritrarily chosen as a limit to the number of records for a null search.

The reason why this limitation is imposed is that when there are a large number of users in the directory, null searches can cause CPU spikes on the web server performing the search, which in most cases is a CallManager server. This of course can produce undesirable results.

The eventual goal is to make this hard limit a configurable number, however that capability does not yet exist.

If someone wants to browse a user directory without limiting the search then as an alternative, they can go to http://callmanager/ccmuser/directory.asp where callmanager is the CallManager server name.

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