I've recently starting working for a new employer who does not currently take advantage of Post Routing. I believe that Post Routing would distribute our calls more efficiently, not to mention, result in lower call wait times, average call times, etc. My dilemma is that I'm looking to attach a physical cost savings to this implementation. I have documentation as to reasons why and examples how our calls would be routed more efficiently, but no money savings examples.... which is important now, especially in today's economy.
I can pull pages and pages of call data to show the call volume that would be routing better, however, any suggestions on the hypothetical cost savings? It would be easy to say that 50,000 calls per day would be routed 10 seconds faster due to a better decision being made, which would result in x savings, but it just doesn't seem to be that easy.
Does anyone have any suggestions? Also, has anyone ever done a case study to include post routing in their his/her decision making?
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If anyone else in the forum has some advice, please reply to this thread.
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