Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. And see here for current known issues.

New Member

Couldn't create user object.undefined

On a new install of CM 3.1(2)c, I have set up a Cisco IP Softphone CTI interface. However, when I try to add a user so that I can associate the user with the softphone I get the above error message. Anyone have an explanation??

Thanks

2 REPLIES
Cisco Employee

Re: Couldn't create user object.undefined

Is this a publisher, subscriber install or just a publisher only. Try running through the steps below for fixing dcdirectory issues.

http://www.cisco.com/warp/public/788/AVVID/dc_directory.html

If this does not work I would try running the 3.1(2c) upgrade from the CCO dowload page and let me know if this fixes the problem. I have seen this issue and rerunning the upgrade has solved my problems. Let me know if this works. If you just run the upgrade then it will not do anything to the existed data that you have entered into the system to this point.

Thank you,

-Mckee

New Member

Re: Couldn't create user object.undefined

hi,

i had the same problem with the user(-add) page, and your solution with the DC directory was great help.

thanx

ulf

90
Views
0
Helpful
2
Replies
CreatePlease login to create content