My marketing department has put out a requirement that DID calls to our Marketing Specialists should, if unanswered, be routed to a backup Marketing Specialist. If that call goes unanswered, the call should hit a CTI route point and enter the Marketing queue. I am having trouble finding a solid way to achieve this.
Forgive me if this is dumb idea. I've never actually configured any Cisco IPT stuff but I've been reading a bit about it. Could you do something similar with hunt groups?
I don't know if it's possible, but why couldn't you create a hunt pilot for each DID. Your hunt list would start with the primary extension, followed by a group that contains all the other specialists, and then finally the CTI route point to enter the queue.
Would that meet their requirements? Would it even work?
The short answer is that you don't.... That isn't entirely true while at
the same time it kind of is, but for the most part you don't configure
the softkeys. You enable or disable them via TCL. Here is the long
answer. Be sure to read the whole thing or e...
Topology: IP Phone > Switches > Microsoft NPS setup to forward 802.1x
proxy to > ISE 2.1 patch 3 Authentication: EAP-TLS using Cisco MIC SANs
Phone Models 802.1X support? 802.1x flavor Addtl Comment EAP-MD5 EAP-TLS
Cisco 3905 Y Y N Cisco 6911 Y Y N Cisco ...
This document describe how DST changes and how time changes are
implemented in DST. Daylight Saving Time (DST) is the practice of
setting the clocks forward 1 hour from standard time during the summer
months, and back again in the fall, in order to make b...