CRA 3.02 Chat feature.

[dconstantino]

What do I need to allow the agents to chat to each other and the supervisor to chat and one day the customers chat with the agents. Any help would be welcome.

[jbohla]

For agents to communicate they need to be conference. Check

http://www.cisco.com/application/pdf/en/us/guest/products/ps4829/c1626/ccmigration_09186a00800c49cb.pdf

for more details. Chatting to supervisor is possible without any configuration required

[adignan]

To allow customers to interact via chat with your agents you will need to research Cisco's Collaboration Server Software. This will allow you to have a sort of "Click to chat" button on your website and the next available agent will assist them.