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CRA (ICD 3.0) IP Phone Agents - Try To Login AGENT IN USE message

We have icd 3.0. We use IP Phones to log in with. Everything has been fine until today a user came to work, and tried to log in at her phone and it said AGENT IN USE... gave an option to try a forced login, but that did nothing.. I have looked in the system. The agent is NOT in use anywhere... There are also other agents assigned to this phone, trying their id's gives the same error... I have unassociated the phone and re-associated it... I've also deleted and re-added one of the users it said was in use - this did not help... I am not sure what else to do at this point... HELP!!!

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Bronze

Re: CRA (ICD 3.0) IP Phone Agents - Try To Login AGENT IN USE me

Did you also try restarting the CRS server.

New Member

Re: CRA (ICD 3.0) IP Phone Agents - Try To Login AGENT IN USE me

Remove the users phone from the RM user and add it back and do the same with their personal user profile. Make sure they do not have two phone with the same ext. I had this issue come up.

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