I've edited a script similar to AA: Accept a call, play welcome prompt and then transfer the call to the Operator or a certain extension ("dial the exension or press 0 for operator"). In case the call is forwarded to a busy extension or to an invalid extension, a prompt is played. But after that, the caller hears a ringback tone and another prompt: "Sorry we are currently experience a system problem..." (there's no such ringback tone and this prompt in my script).
Could anyone give me the solution for this? Thanks!
P/S: I add my script here so anyone could have a look at it.
The DP is a 200 ms pause, where nothing gets played.
Sometimes that's useful to do in the beginning of a call, since sometimes the prompt you actually want to play starts immediately, while end-to-end audio establishment takes a bit longer (and obviously for other, similar purposes).
I'm not able to access my old voice mail messages all of a sudden. The recording says something like 'the message is currently not available'. This has never happened before in all the years I have been using this system. I have t...
If you have 2 ISR routers, one acting as Failover, do we need to have both the same number of SRST licenses on the 2 routers?
No. You will only need the SRST licenses on the primary router. Because this feature...