Has anyone put together more info than what is available in the CRA Admin guide? I would like to put together situational scripts that account for Agents not logged in, Agents not available, etc. I've got the call flow mapped out but there are pieces that I cannot locate in the CRA. I am sure this must be possible, but I do not know what the statements should look like and what variables I need to configure. I am just delving into the CRA beyond what exists for Time of Day, Loops, etc. and am looking for a resource for putting together some in depth applications. Thanks.
My immediate goal is to have the App check agent status, and if no agents are logged in, to direct off toa VM box. If there are agents logged in, I want to check check to see which agents are logged in, and based on a variable, send to a "priority agent"... I am trying to simulate skills based routing essentially. Where agents A, B and C are my primary agents, and C, D, E, and F are my secondaries, etc. I have most of it configured, I am just fuzzy on how to define the agent states exactly.
The short answer is that you don't.... That isn't entirely true while at
the same time it kind of is, but for the most part you don't configure
the softkeys. You enable or disable them via TCL. Here is the long
answer. Be sure to read the whole thing or e...
Topology: IP Phone > Switches > Microsoft NPS setup to forward 802.1x
proxy to > ISE 2.1 patch 3 Authentication: EAP-TLS using Cisco MIC SANs
Phone Models 802.1X support? 802.1x flavor Addtl Comment EAP-MD5 EAP-TLS
Cisco 3905 Y Y N Cisco 6911 Y Y N Cisco ...
This document describe how DST changes and how time changes are
implemented in DST. Daylight Saving Time (DST) is the practice of
setting the clocks forward 1 hour from standard time during the summer
months, and back again in the fall, in order to make b...