Is it me or if you have a CRA application in which you select a ESD and a resource in which now agents are available for calls...the call is still queue and you cant seem to test for this. Surely the Call Centre from Hell !
Anyone have any solutions or work arounds, apart from clever timing
Hello, you can build on the existing ICD aef file using the Application editor to introduce steps for dealing with the call. A typical example would be for "after-hours" when there may not be any available agents in which case you can have the script check for Timeofday to determine where to send the call. Unfortunately I don't have a great deal of scripting expertise; however check out the developer services at the following URL:
Are you getting this error “Installer User Interface Mode Not Supported. The installer cannot run in this UI mode. To specify the interface mode, use the -i command-line option, followed by the UI mode identifier. The value UI mode identifiers...
The below trick might come handy when you have to add a new node to a cluster but you don't have or is unsure of the security password for the publisher. This procedure has been around for ages.
1) Login into the CLI of the Publisher.