It basically says as follows -- Cisco CRA allows you to change a default setting that puts an ICD agent in the Unavailable state when the agent does not answer a call. The agent must click the Available button to become available again. This changes the setting for all agents; you cannot configure it differently for different agents. To change this setting:
Step 1 On the Cisco CRA Server, open the SubsystemRmCm.properties file (the default directory path is C:\Program Files\wfavvid)
Step 2 Change the com.cisco.wf.subsystems.rmcm.agentUnavailRNA setting to: false-if you want ICD agents who do not answer a call to return to the Available state. true-if you want ICD agents who do not answer calls to go Unavailable. This is the default state. Note*** If you change this setting to false, and an agent is away from his desk, calls could continue getting routed to an agent who actually is unavailable.
I'm not able to access my old voice mail messages all of a sudden. The recording says something like 'the message is currently not available'. This has never happened before in all the years I have been using this system. I have t...