I know this works if the agents are using CAD, but with the IP Phone Agent, there are limits as to what the supervisor can see - such as agent statistics. Does the ability to change states apply to the IP Phone Agents as well as CAD?
I'm not able to access my old voice mail messages all of a sudden. The recording says something like 'the message is currently not available'. This has never happened before in all the years I have been using this system. I have t...
If you have 2 ISR routers, one acting as Failover, do we need to have both the same number of SRST licenses on the 2 routers?
No. You will only need the SRST licenses on the primary router. Because this feature...