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New Member

CRS Corporare Phone Book

Does anyone know if it is possible to create an user editable corporate phone book with the desktop administrator?

It seems not so secure to install the desktop administrator to an user.

Thanks

Daniele

1 ACCEPTED SOLUTION

Accepted Solutions
Silver

Re: CRS Corporare Phone Book

Hi Daniele,

The Agent Phone Books are stored as csv files. The format is:

First Name, Last Name, Phone Number, Notes

Joe,Agent,5555,Hello

The global phonebook files are stored on the CRS server in C:\Program Files\Cisco\Desktop_Config\config.

The Agent personal phonebook is stored on each agents desktop in C:\Program Files\Cisco\Desktop\Config\Personal.csv

It's a CSV file

so they could just edit these with whatever tool they wish and put them out there.

Regards

Yogi

2 REPLIES
Silver

Re: CRS Corporare Phone Book

Hi Daniele,

The Agent Phone Books are stored as csv files. The format is:

First Name, Last Name, Phone Number, Notes

Joe,Agent,5555,Hello

The global phonebook files are stored on the CRS server in C:\Program Files\Cisco\Desktop_Config\config.

The Agent personal phonebook is stored on each agents desktop in C:\Program Files\Cisco\Desktop\Config\Personal.csv

It's a CSV file

so they could just edit these with whatever tool they wish and put them out there.

Regards

Yogi

New Member

Re: CRS Corporare Phone Book

Good,

I'll share the global phonebook file to the supervisor to permit changes.

Thanks a lot

Regards

Daniele

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