I understand from reading the install information on the Agent/Supervisor desktop requirements for ICD 3.0, that a VoIP monitor server is used both for recording calls and to permit the supervisor to enter an existing session between an agent and caller. I also see the screen that is referenced during the CRS 3.0 install where this information is keyed in. Is this information required during the CRS 3.0 install or can it be skipped? Our plans are to install CRS 3.0 and the enhanced version of ICD. I'd like to get ICD operational, then perhaps later consider implementing the VoIP monitor. It would help to know whether or not I need to configure this before I can use ICD.
Also, there is scant information about the VoIP monitor server and other servers in the CRS installation guide. Do these run as work servers on the CRS server? Where could I go to learn more about them and their requirements?
Re: CRS/ICD 3.0 and VoIP Monitor (SPAN) requirements
Thank you for your reply. I was not able to access the URL to provided using my CCO login/password. It said I was not authorized or browser could not send authentication information. I am using IE 5.5 SP2. Could it be that I need to be a partner to access this site?
The short answer is that you don't.... That isn't entirely true while at
the same time it kind of is, but for the most part you don't configure
the softkeys. You enable or disable them via TCL. Here is the long
answer. Be sure to read the whole thing or e...
Topology: IP Phone > Switches > Microsoft NPS setup to forward 802.1x
proxy to > ISE 2.1 patch 3 Authentication: EAP-TLS using Cisco MIC SANs
Phone Models 802.1X support? 802.1x flavor Addtl Comment EAP-MD5 EAP-TLS
Cisco 3905 Y Y N Cisco 6911 Y Y N Cisco ...
This document describe how DST changes and how time changes are
implemented in DST. Daylight Saving Time (DST) is the practice of
setting the clocks forward 1 hour from standard time during the summer
months, and back again in the fall, in order to make b...