So I have a script that I've written which works well. I now want to get the callerID and pass this info to a file which I am outputing. I know this is possible, but I think that my problem is the version of CRS that we are running or my licensing somehow.
Does anyone know what versions do which so I know whether or not this is possible? I'm running CCM 4.1 and CRS 3.2. We have 10 IVR licenses, but that's about all I know at the moment.
I guess more importantly is: regardless of our license, is there a way to get the callerID for my script? I don't see anything with "ANI" and nothing about callerID in my "Get contact info" or "Get session info" options.
These are the paths to get to each CCX logs through CLI. They may be helpful if you are having issues accessing RTMT or downloading logs through it.
If you want to download them you have to prefix "file get " and you can add one of the options (re...